Refund policy

Returns and exchanges

We want you to love your purchase(s), but we understand it doesn't always work out. We accept merchandise back for store credit only. Because of fast turnover and that we are a small business, all returns must be back to our storefront within 7 days of the date received.

Please note that if you are local and wish to return your online order in one of our storefront locations, we offer exchanges only in our storefront locations. We DO NOT issue store credit in-store, this is for website orders that choose to use Redo only.

-If you purchased Redo with your order, return shipping will be covered. Otherwise, you will be responsible for the return shipping label.

-Your return will be processed for store credit as soon as we received your order back. You will received the e-gift card via email to the associated email with your order. 

-All of the following items are considered FINAL SALE; Sale items, Jewelry, Accessories, Gifts, Bodysuits and undergarments.

-Merchandise must be in NEW condition. This means, unworn, unwashed, odor free, and must not contain ANY markings from deodorant, make-up, etc. in order to receive exchange or store credit for the returned item(s). If any of the above are found on the product upon return, we will not issue return credit, and it is the buyer’s responsibility to pay to have items received back.

-The Style Palette is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact USPS or UPS customer service team so they can assist you.